Refund policy

Scope of Application

This return policy applies to all items purchased through the SilvesterFabric website.

Conditions of Return

Merchandise must be in its original condition, unused or damaged.
Merchandise packaging must be intact and not affect secondary sales.
Requests for returns must be made within 30 days of the date that the logistic tracking information shows that the item has been signed for.
The buyer will be responsible for the shipping cost if the return is not due to quality issues.

Return Process

Please submit a return request through our website or customer service channel, and provide the order number, product information and reason for return.
We will contact you as soon as possible after receiving your return request to confirm the return.
Please send the merchandise back to us at the return address provided by us, and make sure that the merchandise is packaged completely and safely.
We will process your refund or exchange after receiving the returned merchandise and confirming that it meets the return conditions.

Return Address

Silvester
Shuikou Street yangguangxinyuan SilvesterFabric
Huicheng District, Huizhou City, Guangdong Province 516000
China
+86-13533843058

Refund Method

Refunds will be made by the original method of payment you originally made, and the refund amount will be minus any shipping or other charges incurred for the return.

Attention

Customized products are not eligible for this return policy.
If you have any questions or need assistance, please feel free to contact us. We will be happy to answer your questions and provide assistance.
We value every customer's shopping experience and hope to provide you with better shopping protection through this return policy. If you have any questions or suggestions, please feel free to contact us. Email: silvester@silvesterfabric.com
We look forward to creating a better home life with you!